Visitors to our Website
When someone visits www.kricket.co.uk we use third-party services, including Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
We also use tracking pixels from Google Ads, Meta (Facebook and Instagram), and TikTok. These technologies allow us to measure the effectiveness of our advertising and to show you relevant content based on your previous visits to our website. You can find more information on how cookies and pixels are used on this website in the Cookies Policy below.
If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
How we use your Personal Data
We collect different types of information to provide you with high-level customer service and personalise your experience. We process your information under the following legal grounds:
Consent: Where you have given us clear agreement to use your data, such as signing up for our newsletter.
Contract: Where it is necessary to fulfil a service you have requested, such as managing a table booking or processing a payment.
Legitimate Interests: Where it is necessary for our business interests, such as responding to enquiries, preventing fraud, or understanding how customers use our website.
Legal Obligation: Where we are required by UK law to process or disclose your information.
Reservations and Event Enquiries
To manage our restaurant bookings and private events, we use third-party platforms called SevenRooms and Tripleseat. When you make a reservation or an enquiry, we collect personal information such as your name, email address, and phone number. We may also record information regarding your visit, including the date and time of bookings, number of guests, and any special requests.
We accept reservations through several third-party applications and platforms, including The Fork, Google, OpenTable, AMBL, OneZone and Quandoo. These services integrate either fully or partially with our SevenRooms system. When you book through these platforms, they will share your reservation data with us so that we can manage your booking. Please refer to the individual privacy policies of these third-party providers for detail on how they collect and process your data before it is shared with us.
For gift vouchers, we use a service called Gift Pro. When purchasing a voucher, we collect the necessary contact and delivery details to fulfil your order.
Payments and Deposits
For certain reservations, event deposits, and gift voucher purchases, we may require payment or a credit card hold. All such transactions are processed securely via Stripe. We do not store your full credit card details on our own systems; this information is encrypted and handled by Stripe in accordance with industry security standards.
We also offer a pay-at-table and digital ordering service through Sunday. When you use this service, Sunday may collect your contact details and order history. These payments are also facilitated by Stripe.
Newsletter Sign Up
As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about things you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third party provider, Me&u, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Me&u’s privacy notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing hello@kricket.co.uk.
In-Restaurant Services
When visiting our premises, you may choose to use our guest WiFi provided by Spotivo. To provide this service, we may collect your device ID and email address. We also provide an allergen management service called Menu Guide; any dietary preferences you share through this service are used solely to filter menu information for your safety.
For the safety of our guests and staff, and for the prevention of crime, we operate CCTV in guest areas at all our locations. Footage is held securely for 30 days and is then automatically deleted unless required for legal purposes.
Delivery and Partnerships
We offer delivery services via our partner Slerp, as well as through platforms like Deliveroo. When you place an order for delivery, your contact and address details are shared with these partners to fulfil your order.
We also participate in card-linking rewards programmes with Yonder, Krowd, and Eat Club. If you choose to use these services, they may share transaction data with us to verify your visit and apply relevant discounts or rewards.
Recruitment
If you apply for a position at Kricket, we use an applicant tracking system called Talos to manage your application. We collect your CV and contact information for the purposes of recruitment and to meet our legal obligations as an employer.
Links to Other Web Sites
This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.
Access to Your Personal Information and Your Rights
You are entitled to access the personal information that we hold. Under UK data protection law, you have the following rights regarding your information:
The right to be informed about how we use your information.
The right to request the correction of inaccurate or incomplete data.
The right to request the deletion of your data where there is no compelling reason for us to keep using it.
The right to restrict or ‘block’ the further use of your information.
The right to obtain and reuse your personal data for your own purposes across different services.
The right to object to certain types of processing, including direct marketing.
To exercise any of these rights, please contact our team at hello@kricket.co.uk. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk.
How long we keep your information
We only keep your information for as long as is reasonably necessary for the purposes set out in this Privacy Policy and to fulfil our legal obligations. In general, we will keep your contact information for as long as our interactions with you continue and for six years thereafter. We will securely erase your information if we decide that we no longer need it or if you contact us to request your data is deleted.
Changes to this Privacy Notice
We keep our privacy notice under regular review. Should we elect to change our privacy policy, we will post the changes here. This privacy notice was last updated in March 2026.
Cookie Policy
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
How long are cookies stored for?
Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies used on the Website
A list of all the cookies used on the Website by category is set out below.
Strictly necessary cookies
These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.
Performance cookies
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
Third party cookies
These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site. For example, we use tracking pixels from Google, Meta, and TikTok to manage the performance of our online advertising. We don’t control the setting of these cookies, so please check those third party websites for more information about their cookies and how to manage them.
